Date:Jul 17, 2017

Location:GAINESVILLE, FL, US, 32641

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The State Personnel System is an E-Verify employer. For more information click on ourE-Verify website.

Requisition No: 15648

Agency: Department of Health


Position Number: 64051502

Salary: $32,696.00/ANNUALLY

Posting Closing Date: 08/01/2017


The North Central Florida IT Consortium is seeking a Distributed Computer Systems Specialist with a work assignment in Bronson, FL. This position provides both tier 1 and tier 2 technical support to the users in a 10-county consortium. This position records support in the help ticket system, identifies reoccurring problems and makes recommendations for improvements. Installs and implements distributed systems computer hardware, software, and communications components including enhancements and upgrades. Analyzes and resolves hardware, software, and communications problems using diagnostic software and/or technical trouble shooting processes. Monitors hardware to ensure it is properly maintained. Performs related work as required.

Must be willing to accept a starting hourly rate of $15/hour. Must have a valid driver’s license to operate a motor vehicle and be willing to use a state vehicle to travel to remote sites. Must be available for weekend and/or after hours work.

Associate’s degree or comparable work experience preferred. Certified in CompTIA A+ and/or Network+ preferred. Experience supporting users in a multi-county or multi-location LAN/WAN environment, both onsite and remotely preferred.

All applications must be completed online through People First. No faxed or mailed applications will be accepted by the agency.

*NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. *

This position requires a security background check and participation in direct deposit.

Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


  • Must be trained in debugging problems, identifying solutions, and coordinating defect resolution across multiple system releases

  • Must have experience resolving user issues, interoperability issues, and diagnosing product defects.

  • Must have a valid driver’s license and be willing to travel extensively using a state vehicle.

Duties and Responsibilities

This is a technical consortium level position supporting 10 County Health Departments. This position is intended to assist the System Administrator in supporting the CHD users with hardware, software and networking functions. Support will require frequent travel to consortium CHDs for on-site support. Duties include assisting DCSA with LAN and WAN support at the local and regional level. Also, varied other duties may be assigned.

Performs workstation/server setup and configurations, network settings and peripheral device installation within assigned consortium CHDs.

Monitors the use of software and hardware throughout the consortium - provides on-going identification and resolution of user needs through the use of on-site, phone, and remote user support.

Assist, coordinates, installs and implements distributed computer system hardware, software, and communications components including enhancements and upgrades.

Performs dignostics and troubleshoot methods to resolve hardware & software problems in the consortium CHDs.

Maintains a work plan and schedule for consortium support. Generates and tracks and process assignedhelp tickets thru our Help Desk Application.

Assist in the preparation of and provides training for the proper use of computer equipment and assist in system documentation and distribution as directed by Supervisor.

Other duties as assigned:

Responsible for securing the designated information set for the purposes of protecting confidentiality, data integrity and appropriate access for all information both confidential and public record which is stored in hard copy or electronic format.

Responds to notifications of suspected or confirmed viruses. Acts accordingly to quarantine devices which are infected.

As an Information Custodian, develops, maintains and ensures adherence to Department of Health and ACHD security policies, protocols and procedures. Delegates, as necessary, authority to assist with information custodian duties and other duties and responsibilities as outlined in Department of Health Protocol – Security 3.V.

May be required to work extra hours or days in the event of an emergency. Extended hours support or Subject to Call may also be required.

Personal vehicle must be used for travel in the event a State vehicle is unavailable. Mileage will be compensated at the current state approved reimbursement rate.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

  • Knowledge of distributed processing operations, procedures, and equipment.

  • Knowledge of problem solving techniques.

  • Ability to process information logically and solve problems.

  • Ability to develop training programs related to distributed processing

  • Ability to monitor and resolve problems with distributed systems components.

  • Ability to identify and define user task needs

  • Ability to communicate effectively.

  • Ability to plan, organize and coordinate work assignments.

Working hours: (A) Daily from 8:00am to 5:00 (B) Total hours in workweek 40 (C) Explain any variation in work (Split shift, rotation, etc.)

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere. All documentation is due by the close of the vacancy announcement.

Nearest Major Market:Gainesville