ASML Customer Support Engineer-Hsinchu in Hsinchu, Taiwan
Install, repair and maintain ASML equipment at customer locations, and train customers in use and maintenance of equipment. Monitor operational quality of equipment and serve as company/account liaison with customers.
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customers site and is responsible for the necessary transfer of knowhow to the customer. Local sited Customer Support branches perform these tasks for the customers within the specific region.
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.
Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
BS degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related
- Off line analysis capability -Analysis techniques and tools -Analyzing capability -Network to support difficult problems
Location: Hsinchu, Taiwan
Experience: 2-5 Professional
Available since: 2017-06-19
Functional area: Customer Support
Background: Physics/Mathematics, Others - Technical, Electronics, Mechanics, Optics