Harris Corporation Network Control Technician in Melbourne, Florida
Network Control Technician
Job ID: ES20171706-19309
Job Title: Network Control Technician
Job Location: Melbourne, FL
Job Code: ES20171706-19309
Provide technical support for large private communications network. Handle first line of support for customer and field calls into an operations center.
Log calls and perform preliminary investigations into reported network issues.
Create trouble tickets and initiate workflow for problem resolution.
Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
Employ various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T1; fractional T3; T3; Ethernet; IP; and RF.
Interpret equipment alarms in the network on-premise equipment or telco's network and move forward towards service restoration.
Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
Work in a 24x7 network control environment, including weekends, as needed.
High School Diploma, or equivalent, plus 8 years of related experience required; or, a two-year degree in computer-related field or equivalent plus 2 years related experience.
Minimum of 2 years of working experience with physical layer and routed technologies.
Preferred Additional Skills:
Previous experience in telecommunication call centers.
Prior experience required in maintaining high service levels in a demanding customer support services environment.
Experience in UNIX and Remote Access solutions is a plus.
Experience with call center phone systems and ability to work in a fast-paced environment.
Networking technologies experience with RF, ATM and Frame Relay.
Experience with Network Management systems and tools.
Experience in remote maintenance and repair of the following network equipment: Cisco, Eastern Research, APC, and Aviat.
Please be aware that many of our positions require a security clearance, or the ability to obtain one. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your résumé for this position, you understand and agree that Harris Corporation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions .
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Job Profile Matching Criteria:
EducationHigh School (or equivalent work experience)
Job TypeFull Time
LocationUSA - FL - Melbourne