Microsoft Corporation Premier Field Engineer in Ottawa, Canada

PREMIER FIELD ENGINEER (PFE) - System Center Configuration Manager (SCCM)

The positions available are in Ottawa, Ontario or Mississauga (GTA), Ontario.

What do you think of when you hear Microsoft?

We think of passion, inspiration, collaboration, innovation, and it is our employees who make this happen. At Microsoft we are changing the way the world works and plays while making a difference in the lives of millions by bringing best and the brightest minds together. Are you interested in helping customers to achieve more? Are you passionate about technology? Do you like complex challenges? If you love to be continuously learning something new, and it makes your day when customers and colleagues thank you for your help, this may be the career opportunity for you.

Our culture is built around 5 attributes that drive our every decision, and our every action.

-Customer Obsession – We exist for and because of the customer. We need people who share that passion and constant aim to make our customer’s experiences easy, insightful and trusted – every single time without exception.

-Continuous learning Mindset – We are seeking people that think differently and are biased toward action to accomplish great things.

-Diverse& Inclusive – We enable people who bring a contemporary view to shape our internal teams, and support new hires to feel included.

-One Microsoft – We need to collaborate and learn to value the work of others, be willing to take their findings and add them to our own to make a better outcome for our customers.

-Making a difference – Drive impact by looking for ways to continually improve your responsibilities and the connections between your work and others.

Microsoft Services is proud to have the opportunity to serve our government and offer an opportunity for you to do the same. The security and preservation of our nation's interests are critical to the safety and prosperity of Canada. The Microsoft Services team has provided and continues to provide a vital role in supporting the successful and accelerated achievement of our customers' objectives through Microsoft products. This position requires Canadian Citizenship with a security clearance.

Our team is seeking a PFE specializing in System Center Configuration Manager (SCCM) Current Branch with deep understanding and ability to deliver timely and creative incident resolution focused on root cause analysis, prevention, and subsequent knowledge transfer. In this customer facing role, you will partner with the Account Delivery Executives (ADE), Technical Account Manager (TAM) and other engineers to engage senior technology decision makers striving to understand their objectives and creatively overcome their greatest challenges.

As someone who is inventive, confident when challenged and has demonstrated skill in both crisis management and expectation management, your contributions will empower our customers to achieve the most from their investment in Microsoft technology and our team. We look to you to...

-Utilize knowledge of the customer environment to resolve issues in a timely manner

-Handle blocking issues and cases, ensuring the most effective resolution of all issues

-Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments

-Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management

-Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support

-Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems

-Assist in the delivery of supportability reviews to your customers

You should have a technical degree or equivalent work experience and 5-7 years of experience in an Enterprise technical support environment with demonstrated knowledge in: Microsoft SCCM Current Branch

A full understanding of Deployment Technologies, System Center OSD with deployment troubleshooting, along with the following, is a strong asset:

-Use of other Microsoft Deployment technologies. (i.e. SCCM OSD (zero touch)/MDT (lite touch)/ADK/WDK

-A sound understanding of related technologies including Active Directory, BitLocker, Windows Image and Configuration Designer, and the User State Migration Tool

-PowerShell scripting experience

-Ability to setup Hyper-V Proof of Concept lab environment to effectively demonstrate SCCM’s capabilities and features specifically Microsoft System Center Configuration Manager Current Branch (OSD, MDT)

You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired.

Security Requirements:

-Canadian Citizenship

-Active Canadian Government Secret Clearance or the ability to secure Secret Clearance with the Canadian Industrial Security Directorate (CISD) of Public Works and Government Services Canada

-The position will require you to travel to customer's site(s) and you should be able to start within 30 days of offer acceptance.

-Must be able to travel internationally (primarily the USA) a passport is a requirement.

The positions available are in Ottawa, Ontario or Mississauga (GTA), Ontario. Up to 50% of travel

Considering a Career with Microsoft Canada?

At Microsoft Canada, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.

Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference.

As a Microsoft employee you have the opportunity to participate in the following programs:

Stock Awards & Employee Stock Purchase Plan, Registered Retirement Savings Plan, Employee Software Purchase Program, Fitness Membership & Subsidy, I Volunteer (5 Paid Volunteer Days), Employee Assistance Program

Microsoft is an equal opportunity employer and supports workforce diversity. Microsoft is committed to accommodating applicant’s with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify Microsoft if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation Microsoft will work with you to determine how to meet your need. Consulting services