Red Hat Middleware Support Engineer in Pune, India

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat’s Customer Experience and Engagement (CEE) team is looking for a skilled Java expert to join as a Middleware Support Engineer in Pune, India. In this role, you will work as part of our team of Middleware Engineers supporting the Red Hat JBoss Middleware suite. You’ll serve as a senior-level or mid-level engineer, assisting customers with middleware code and architecture. You’ll provide important technical assistance to ensure that our highly-valued customers get the most out of our offerings. This role extends beyond product support as you will take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat JBoss Middleware open source software. As a Middleware Support Engineer, you will work closely with junior and senior engineers and developers on the writing of new code, fixing and improving code, and providing highly technical solutions to support requests. You’ll write patches, provide Red Hat JBoss Middleware updates, and contribute ideas through participation in an open and collaborative team environment. This is a great opportunity to become part of a fast-paced, innovative company that is changing the way software is developed, sold, and supported.

Primary job responsibilities

  • Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings

  • Engage and collaborate with open source developers around the world

  • Offer developer-to-developer assistance for Red Hat JBoss Middleware

  • Work alongside in-house developers, write new code, fix and improve code, provide highly technical solutions, and contribute to the Red Hat JBoss Middleware and open source software communities

  • Serve as a technical point of contact for a technology of your choosing within the Red Hat JBoss middleware suite

  • Develop patches and feature requests to provide upstream to the community and downstream to customers

  • Advise customers on JEE architectural design decisions

  • Work with other open source projects to help customers integrate Red Hat solutions with their applications

Required skills

  • 4+ years of professional JEE platform experience

  • Deep experience with one or several JEE and application server technologies like application server clustering, Red Hat JBoss Data Grid, Spring, Oracle Coherence, IBM Websphere Application Server clustered topology, etc.

  • Solid knowledge of the JEE platform

  • Practical experience with application server technologies like Red Hat JBoss Middleware, IBM WebSphere, and Oracle WebLogic

  • Experience with databases and SQL

  • Solid troubleshooting and debugging skills; passion for problem-solving and investigation

  • Ability and willingness to learn new open source middleware technologies

  • Clear and effective written and verbal communication skills in English

  • Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates

  • Solid understanding of Java programming APIs and popular Java frameworks is a plus

  • Bachelor’s degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Job ID 58578

Department Technical Support

Location IN-Pune

Posting date 7/17/2017

Remote base ..