Ricoh Americas Corporation Technology Service and Repair Technician in Rapid City, South Dakota

POSITION PROFILE

Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Technician is capable of handling a full workload in a standalone and or networked environment.

JOB DUTIES AND RESPONSIBILITIES

  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Manages territory, inventory and customer relationships.
  • Demonstrates excellent technical and customer relation skills.
  • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
  • Demonstrates technical expertise
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
  • Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
  • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Completes technical training on new equipment as assigned.
  • Manages territory
  • Effectively executes all required territory management and call handling procedures.
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Complies with all company policies.
  • Customer Service
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Provides technical assistance to less experienced technicians.
  • Exhibits professional appearance and demeanor at all times.
  • Maintains productive, professional relationship with all company personnel.
  • Is positive and contributing team member.
  • Responsible for maintaining a "car stock" inventory.
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically:
  • Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.