Collabera Office (DocuCare) Level 2/ Printer Technician/ Pri in Saint Louis, Missouri

Office (DocuCare) Level 2/ Printer Technician/ Pri

Location:Saint Louis, MissouriUS

Posted On:10/12/2017

Job Code:5083DocucareMO

Job Description

• Able to troubleshoot issues with printers, some networking experience good, customer service, inventory control, drive between campuses

• Client Relationship Management: Serve as the primary customer contact for equipment support and service

• Coordinate Move/Add/Change (MAC) process

• Provide on-going end user training on equipment

• Services Delivery Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.

• Break-fix activities account for 70% of role responsibilities

• Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required (Client and 3rd party)

• Utilize Client web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Client designated systems

• Remote Service call onsite support Driving

• Download and install printer drivers on end-user equipment

• Perform printer mapping to PC as required

• Escalate printer network issues to appropriate resource

• Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels).

• Monitor/apply current software updates/patches

• On site contact for remote solve resolutions requiring technical expertise Non-Client device management as required

• Perform remote device monitoring and remote solve (Client Device Management)

• Identify and promote Client's Office Solutions Pro-actively manage consumables and supplies using the DOS calculator.

• Maintain on-site operator replaceable parts inventory

• Collect equipment meter information and submit for billing purposes

• Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4

Category:Non-IT code:new

Area Code


Job Requirements


• Lift and move up to 50 pounds Read, write and follow basic English instructions

• Customer service and communication skill

• Ability to manage multiple tasks

• Perform duties with minimal supervision

• Basic Equipment problem solving and diagnosis per training provided

• Customer problem resolution including escalation as required

• Coordinate work tasks to ensure fulfilment of SOWs

• Track and report account information as required 1-2 years relevant experience resolving customer and equipment printing issues

• Minimum: High School Diploma or equivalent

Preferred Skills: