World IT Solutions Field Service Technician- 268-17 in United States

Field Service Technician - 268-17

  • Herndon, VA

  • Full-time

Company Description

Hello

Are you looking for a Company that values the success of its employees? If so, World IT Solutions (WITS) is for you! We know how important it is to keep up to date on all training and certifications. We offer our employees free online training and certificate testing reimbursement. At WITS We Initiate Tomorrow’s Success by providing resources to ensure our employees are successful in their careers.

Job Description

Active SECRET Clearance - Required

Responsibilities:

  • Provide deskside support.

  • Perform break fix of workstations and servers.

  • Perform installs, moves, adds, and changes (IMACS).

  • Ensure high level customer satisfaction by clarifying customer needs and ensuring they are met.

  • Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Qualifications

  • Active SECRET Clearance - Required

  • Associate’s Degree or equivalent experience

  • 5 years progressive experience in field service, customer service or related areas

  • ITIL v3 Foundations

  • Must be able to demonstrate excellent troubleshooting and problem-solving skills

  • Superior skills in both written and verbal communication

  • Expert knowledge of one or more industry or advanced specialty areas

Additional Information

Why Join the WITS Team?

World IT Solutions (WITS) has a robust benefit package for our employees. WITS offers healthcare, dental, vision, and basic life insurance to full time employees. We also offer long term and short term disability insurance and paid time off (PTO). We provide a 401(K) retirement plan with a safe harbor company match. Full time employees are provided paid federal holidays, competitive pay and free online technical training and certification reimbursement for A+, Network+, Security+, and other applicable certifications.

World IT Solutions is a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. We are proud of our diverse environment, EOE, M/F/Disability/Vet.

Company Description

World IT Solutions (WITS) is a full-service design, engineering, and consulting firm specializing in the information technology, information assurance, and telecommunications industries. WITS, founded in 2000, provides professional IT architect and design consulting services as well as field engineers and operations and maintenance specialists to meet our military, government, and commercial client needs.

World IT Solutions (WITS) LLC, headquartered in Lanham, MD, is a wholly-owned subsidiary of Tec-Masters, Inc.

Find more company information at www.witsllc.com