Randstad Desktop Support Technician in Washington, District Of Columbia
Desktop Support Technician
salary:$25 per hour
date posted:Friday, September 15, 2017
Randstad is looking for a Desktop Support Technician for a full time contract in Washington, DC.
Shift: M-F 8am-5pm
The FSG Support Technician will provide Tier II support for all aspects of Win7 and Win 10 device management, support and provisioning of devices. A working knowledge of integrating Win7 and Win 10 systems into an Active Directory Domain enviroment. Demonstrated knowledge and ability to remotely manage client systems. Experience with security and anti-virus products for Win7 and Win 10 devices. Understanding Active Directory and network accounts and relationships to effectively support end-users. Technician will be required to work closely with Tier 1 and other support teams, including the Server, Network and Application Support Teams to deliver and support defined systems on Win7 Device Platform. Provides support on a variety of techincal issues - examples include: desktop, laptop hardware and software; network troubleshooting, in collaboration with the net admin group. Install maintain and upgrade equipment and its associate infrastructure. This role is customer focused and encompasses a wide range of duties required to meet specified service level targets and customer requirements covering investigations, implementation, support, and maintenance
Full Time -- A+ Certification Required. Bachelor Degree Required.
Ability to maintain professionalism at all times.
Excellent interpersonal skills. Excellent verbal and written communication. Excellent customer service skills.
Excellent hardware skills, ability to dismantle, and re-assemble laptops and desktops. Knowledge and understanding of remote technologies.
Knowledge of Computer Networks and connectivity (LAN/WAN/TCP). A general understanding of the IT architectures (including Web, Databases and Active Directory).
Knowledge and experience of installing and troubleshooting a broad range of applications on desktops and laptops including peripherals on Win7 workstations. Intermediate working knowledge of MS Office Suite.
Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions with customers. Ability to apply logical thinking to resolving complex support requests and system faults.
Ability to prioritize activities in line with SLAs and work to agreed deadlines. Ability to build customer confidence of systems through simple explanation and demonstration resolution of incident using remote support.
Experience using Service Now or other Incident Management Ticketing System. 5+ years Windows experience desired.
For immediate consideration, please email Sasha.Bishop@Randstadusa.com