CyberCoders Help Desk Technician in West Valley City, Utah

Help Desk Technician Help Desk Technician - Skills Required - Desktop Support, Technical Support Ticketing system, troubleshoot and repair desktop and notebook PCs, Windows 7/Windows 10/Mac OSX, Familiarity with TCP/IP in a LAN/WAN environment, Installation & configuration of Microsoft Windows, Printers

If you are a Help Desk Technician with 2+ years experience and local to the greater West Valley City area, please read on!

What You Will Be Doing

Responds to requests for technical assistance in person, via phone, electronically. Logs all help desk interactions.

Diagnoses and resolves technical hardware and software issues.

Escalates hardware issues to tier II technicians as is appropriate. Identifies and escalates situations requiring urgent attention.

Researches questions using available information resources and redirects problems to appropriate resources

Follows standard help desk procedures and advises users on appropriate action.

Administers help desk software.

Documents resolutions and updates knowledge base.

Prepares activity reports.

Stays current with system information, changes and updates.

Other duties as assigned.

What You Need for this Position

At Least 3 Years of experience and knowledge of:

Ability to work a rotating on-call schedule which includes night, weekends and holidays- Certifications in Microsoft Windows and/or A+ desired- Dell certification or the ability to obtain certification within 3 months.

LAN/WAN troubleshooting and administration skills desired- Must possess and be able to demonstrate computer application (e.g., spreadsheet and word processing), installation, repair, troubleshooting skills.

Demonstrated organizational skills, attention to detail, the ability to handle multiple assignments simultaneously in a timely manner, and be able to meet assigned deadlines and service levels.

Demonstrated interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, and the ability to effectively communicate and maintain client rapport

Working knowledge of the Microsoft Office applications, remote control software, anti-virus, remote access software.

So, if you are a Help Desk Technician with experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Help Desk Technician UT-West Valley City LE1-1380100