CenturyLink Technician II - Voice in Broomfield, Colorado

CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.

Job Summary

The Technician II - Voice should understand Voice Network functions such as SS7 signaling or SIP protocols for Soft Switch or Circuit Switch Voice Platforms. With minimal supervision, performs tasks associated with the maintenance and installation and change of company voice network. With a solid understanding of telecommunications, the Voice Technician must have excellent soft skills when communicating via phone, email and in system ticketing notes. Have a working knowledge of Windows operating systems is expected.

Job Description

Efficiently and accurately manages customer initiated trouble tickets to resolution. Engages for higher order support to the Voice technical leadership, next level support and management. Efficiently install, change and repair services on the network and coordinate and perform complex migrations. Answer incoming customer calls for troubleshooting and informational needs, provides accurate and consistent customer communication during established intervals using phone, email and ticketing notes. Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution.


Basic Qualifications

High School Diploma/GED or 5 plus years of relevant job experience. Office, sits 5-7 hours per day, bend, reach, stoop or crouch, lift 10 lbs.

Preferred Qualifications

5 plus years, Education Level High School/GED, Field of Study: Telecommunications/Electronics or another relative field. Attention to detail with good organizational capabilities and ability to prioritize with good time management skills.


Alternate Location: US-Colorado-Broomfield; US-Georgia-Norcross

Requisition # : 193319

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.