Honeywell Support Engineer - Uniformance in Bucharest, Romania
Support Engineer - Uniformance
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Be part of a team that is solving complex technical problems for the customer
Learn to apply highest standards of customer support
Build business acumen while learning to address customer's technical needs
25 Facilitate issue identification and analysis
25 Investigate and resolve technical issues
25 Track requests resolution
25 Build relationships with customers
YOU MUST HAVE
- Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
- Customer facing experience
- Experience in the industry is preferred
- Excellent interpersonal and verbal & written communication skills
- Strong continuous improvement mindset, strong leadership impact
- Experience with Salesforce.com and SharePoint
- Demonstrated experience with Knowledge Management & Call Center Management
- Good administration skills
- Some experience with a variety of the businesses product programming languages
- Job ID: HRD22785
- Category: Customer/Product Support
- Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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