ClearGoals, LLC DBA UbreakiFix Customer Service Technician in Costa Mesa, California

About Us

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with smartphones and computers?Well then come join one of the largest and most reputable smartphone repair companies in the US.

The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price promise and industry leading 90-day repair guarantee. uBreakiFix handles everything from iPhones, Samsungs, LGs, Nexuses, HTCs, Droids, Xboxes and PlayStations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can't seem to get rid of? A Mac that just won't shake software issues? A Samsung Galaxy that isn't running like it used to? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality - all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. Visit for more info!

Position Details

Since its inception in 2009, UBREAKIFIX has grown to more than 300 stores in markets across the U.S and Canada. We are currently expanding throughout Orange County and are looking for new Leaders or Team Members to help us achieve our goals. Are you looking for a company that offers long term growth, upward mobility and promotes from within? Are you a student who needs steady income with flexible hours as you complete your studies? Are you someone who appreciates receiving and delivering excellent customer service? Do you have a desire to learn about and work on the latest technology? We are the Local Area Developer that can offer all those opportunities. No prior repair experience is necessary and all training is provided. UBREAKIFIX, where all your electronic mishaps are welcome! Whether you dropped your IPHONE on the sidewalk or watched your IPOD take a bath, let one of our knowledgeable and dedicated technicians take a look at it. We service Apple, Samsung, Blackberry, Motorola, HTC, LG and a wide variety of tablets and computers from Dell to Google and everything in between. We will happily diagnose any electronic device free of charge! We are committed to providing our customers with the highest-grade parts and service. Here at UBREAKIFIX, we remain confident that we are the best at what we do because our customers loyalty and positive outward commentary to their respective community. Our trained technicians can repair IPHONE, SMARTPHONE, IPOD, IPAD, TABLET, COMPUTER and VIDEO GAME CONSOLE and other electronic devices while maintaining manufacturer standard quality and functionality. Our customer’s continued positive feedback and referrals have allowed UBREAKIFIX to become one of the world’s leading electronic device repair companies, allowing us to continue to spread our commitment to excellent to communities all over the country.

POSITION DETAILS Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Tasks and Responsibilities: – Diagnose, troubleshoot and repair devices – Provide recommendations for problem resolution – Explain complex technical issues to customers in a non-technical, simple to understand manner – Provide repair and replacement estimates to customers – Ensure that all repairs meet or exceed uBreakiFix quality standards – Greet customers in a friendly manner and maintain a positive work environment – Answer phone calls to the store with a professional, courteous and friendly demeanor – Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations – Keep track of all devices and inventory while safeguarding all store stock – Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair – Maintain the cleanliness and professional appearance of the store Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. UBREAKIFIX is an equal opportunity employer M/F/D/V

Basic Qualifications
  • Outstanding customer service skills - Excellent technical, problem solving, and analytical skills - Exceptional organizational skills - Strong written and oral communication skills - Proficient in Microsoft Office - Work well in team environment - Ability to work flexible hours, including weekends and holidays - High school diploma or GED
Preferred Qualifications
  • Experience repairing electronics, smartphones, PC/MACs, and game consoles - Technical degree or certification in Electronics or Consumer Electronics - Previous experience working at retail electronics store