ConvergeOne Inc Refresh Technician in Eagan, Minnesota

Job Description Summary The Refresh Technician is responsible for following the C1 process to image computers allow with providing end users support within organization to include answering calls and tickets from end users with technical questions, providing expert support and troubleshooting of hardware and software. The Technology Support Analyst will work with the Imaging Specialist to follow standard deployment methodology, asset management process, and perform physical inventory. Essential Functions Imaging and image recovery Experience with the configuration of desktops, laptop and network systems Install / Re-install various software packages and updates Wi-Fi and VPN connections Applies the current Workstation images for both Windows and Apple based products Performs physical inventory and prepares equipment for disposal Moves equipment from secure area to shipping location Sets up end user hardware/software and user initialization Performs Active Directory Password Resets Provides strong customer service for internal IT teams as well as Business Partners Ensures successful deployment and upgrades of workstations Performs computer management and system administration activities Performs all job functions in a positive, highly professional demeanor Installs new / rebuilds existing laptops and configures hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements Present a professional image as a representative of the company Works closely with the Workstation Imaging Specialist and IT Admin Coordinator to ensure hardware and software or in compliancy per our corporate standards. Continues to perform the daily functions of a service desk employee when applicable Required Qualifications Must be able to work standing on feet for up to 8 hours per day Must be able to lift and carry 50 pounds Work experience in IT related role supporting in-house and remote users Minimum of 1 year support / engineering experience with the following products; Windows 7 Windows 10 Enterprise Anti-Virus Enterprise Hard Drive Encryption SCCM Excellent customer service and phone etiquette Excellent PC hardware and software troubleshooting skills Strong analytical , interpersonal, and relationship building skills Strong sense of urgency and commitment to get the job done Strong work ethic and personal drive to excel Exceptional organizational skills and attention to detail Knowledge of computer based information systems Ability to adapt to change quickly and multi-task Desired/Preferred Qualifications Two-year degree or certification in IT or related field or actively pursuing. Support / engineering experience with the following products; Sophos Anti-Virus Sophos and/or Bit locker Hard Drive Encryption Cloud Based Back-up SCCM Working knowledge of Networking protocols and firewall configuration Ability to communicate (orally and written) clearly and effectively in English Supervisory Responsibility None Travel Less than 10% Work Environment Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Environment Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Other Duties/Changes This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions an