Cepheid Senior Field Service Engineer in Gurgaon, India
Danaher Company Description
At Cepheid, we are passionate about improving healthcare through faster, more accurate diagnostic tests. With our GeneXpert® System, we’ve taken the most sophisticated molecular technology and packaged it into an automated, easy-to-use format that has quickly become the platform of choice worldwide. From the largest laboratories to small physician offices, our game-changing solution delivers critical answers when clinicians and patients need them most. Through strong molecular biology capabilities and ongoing product innovation, we are focused on developing tests for healthcare-associated infections, sexual health, critical infectious disease, virology, and oncology applications. Come join our vision for abetter wayand help make life better for us all! For more details, visit us atwww.cepheid.comor follow us on Twitter (@CepheidNews).
Job Title: Senior Field Service Engineer
Reports to (Title): Manager - India Service Operations
Department/Function: Technical Service
Key Purpose and Accountabilities:
Primary activities – Complete field based activities to support Cepheid product portfolio. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Address customer support issues promptly and professionally throughout region. High productivity and initiative to assist with the rapid growth of India install base in a highly professional manner.
Successful installation of GeneXpert instruments in a timely & cost effective way
Responsible for software & hardware modifications & up gradations
Proactive preventive maintenance, reactive repairs and basic calibration on site
Responsible to conduct users / operators trainings at customer sites.
Educate customers on GeneXpert technology and science behind applications
Maximise system performance and minimize downtime
Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
Demonstration of Cepheid instrumentation, software and reagents to customers
Regular communication with Supervisor and Coordinators for scheduling
Timely return of spare parts
Oversee, mentor and support FSE’s in the region
Collaborative working with channel partners FSE team within the region
Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process
Revenue generation by the means of selling service contracts
Experience, qualifications, skills required:
Bachelor's Degree in electronics or engineering (biomedical, electrical or mechanical ) desirable
5 years’ experience in technical services role within diagnostics industries
Advanced troubleshooting skills
Knowledge of instrumentation and working within research / clinical / laboratory environments
Excellent communication skills and technical presentation skills for group and one-on-one presentations
Customer facing ability
Expectation to travel within the region / India
Strong communication skills in English language
European / WW travel expected for training opportunities
Physically able to independently lift and move heavy instruments
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Customer Support
Primary Location: Asia Pacific-India-India-HR-Gurgaon
Req ID: CEP001101
Cepheid is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.