Hawaiian Airlines Engineer - End User Services in Honolulu, Hawaii

Requisition Number 18-0524

Post Date 3/13/2018

Title Engineer - End User Services

Department Information Technology

City Honolulu

State HI

Part-Time No

Part-Time Weekend No


Key Responsibilities

  • Serve as functional expert on Desktop/Mobility Engineering. Assist in the facilitation/coordination of decision making and issue resolution in regards to Desktop/Mobility Engineering solution and process implementation

  • Development of Desktop/Mobility policies, processes and procedures. Assist in the development of enterprise level best practices for utilizing Desktop Mobility Engineering by involving key business units, IT and other named entities

  • Assist in the gathering and managing of Desktop/Mobility requirements. Work with Information Technology teams and business units to coordinate Desktop/Mobility technology & Desktop/Mobility Engineering process implementations

  • Work with the necessary application, IT operations & infrastructure teams to identify, recommend and implement continuous improvement within all Desktop/Mobility Engineering processes

  • Assist in the recommendation of tools to manage, monitor and report on Desktop/Mobility performance and compliance. Assist in the development of the necessary processes to integrate the tools into the Deskside Support, IT Operations and/or Infrastructure environments

  • Provide advanced troubleshooting and Problem diagnosis to IT Operations on Desktop/Mobility technologies

  • Assist in the creation and execution of communication plans for end users of implemented Desktop/Mobility Engineering processes to provide input on enhancements, new versions, problems, issues, etc. Maintain an awareness of the use & benefits of Desktop/Mobility Engineering

  • Assist in the development and delivery of training options, best practices and support procedures for implemented Desktop/Mobility technologies

  • Ensure proper follow-through on all directives, bulletins and schedules from the corporate office and Desktop Engineering Program Manager. Maintain a good flow of communication with business entity management and within the Corporation


Minimum Requirements

  • Bachelor’s degree, or equivalent combination of experience and education

  • 3 years of professional experience in Windows client management in an Active Directory environment

  • Experience in client end applications, client hardware including mobile devices, peripherals, and Windows troubleshooting and problem solving

  • Must have technical knowledge of Microsoft System Center Configuration Manager, Microsoft Office suite, Windows OS management, Mobile device management

  • Excellent analytical, presentation, interpersonal and communication skills

Preferred Qualifications

  • Knowledge of TCP/IP networking technologies and fundamentals

  • Experience in managing alternate client operating systems, such as Mac OS, IOS, and Android

  • Experience in enterprise client device management

  • Professional training or certifications related to Desktop/Mobility Engineering and/or Client management administration

  • Experience in the Airline Industry

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 14 years (2004-2017) as reported by the U.S. Department of Transportation. Consumer surveys by/Condé Nast Traveler/and/Travel + Leisure/have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 89th year of continuous service, Hawaiian is Hawai‘i’s biggest and longest-serving airline. Hawaiian offers non-stop service to Hawai‘i from more U.S. gateway cities (11) than any other airline, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian also provides approximately 170 jet flights daily between the Hawaiian Islands, with a total of more than 250 daily flights system-wide.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’sLinkedInpage.

For media inquiries, please visit Hawaiian Airlines’online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)