Mercyhealth PHLEBOTOMY TECHNICIAN 1 in Janesville, Wisconsin
Draws blood from patients, processes specimens and performs administrative duties as required twenty four hours a day, 365 days a year. Work at other Mercyhealth facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs phlebotomy to collect blood specimens on all patient types including trauma. Collects blood culture specimens as needed. Patient identification is completed accurately according to policy. Identifies and labels specimens accurately. Accession specimens, processes specimens and delivers to the appropriate section. Performs blood glucose testing and may be required to collect specimens at off-site facilities. Performs breath alcohol testing, controlled urine collections for drug screens and collection of legal blood testing. Demonstrates the proper use of PPE and isolation precautions. Performs clerical duties such as processing outpatient, data entry, charting reports, investigating collection summary reports and answering telephones. Required to call critical lab values to physician or licensed caregiver. Prepares and processes specimens for shipment to reference labs. Demonstrates excellent communication, service excellence and leadership skills. Assists in the orientation and training of new laboratory staff. Evaluates new products as necessary.
Proficient with Hospital Information System (HIS) and Laboratory Information Systems (LIS) to release orders or register patients as needed. Assess orders for special collection requirements, patient preparation and appropriate order of draw. Resolve unusual or unclear test orders by contacting the physician, nurse, reference laboratory and documents actions taken. Refer all unresolved issues to the appropriate supervisor.
Accurately identify patients using two patient identifiers. Proficiently perform phlebotomy on patient population to obtain blood specimens. Possess the ability to assess patient response to procedure and interact with the patient at a level that is understandable and comfortable for the patient.
Assure specimen integrity by using aseptic technique and following appropriate procedures. Proficiently collect other samples as indicated including throat swabs, MRSA swabs, urine samples, heel sticks, finger sticks and blood cultures. Assess patient reaction to procedures and adjust process as indicated. Obtain medical/supervisory assistance as necessary.
Accurately identify and label specimens with patient name, date of birth, date and time of collection and collector code. Accession collected specimens using LIS, centrifuge and aliquot specimens as needed and deliver to the appropriate section in the laboratory. Appropriately notify testing personnel of stat requests. Accept specimens from a variety of internal and external customers; sort samples; resolve specimen identification or requisition issues; utilize LIS to appropriately receive specimens; package and track specimens for transportation to reference laboratories.Possess working knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations.
Perform result entry in the LIS; perform patient registration, payment collection, data entry of demographic and insurance information and other procedures as necessary to support efficient sample processing. Answer and screen telephone calls in a professional and helpful manner. Assist with inventory and maintenance of supplies at an appropriate level. Call critical results to the appropriate licensed caregiver and chart reports as needed. Process the bulk label print by appropriately determining order of draw and file labels accurately to assure draws are coordinated and timely. Review order monitor and investigate the collection summary report.
Perform limited testing including blood glucose monitoring according to established procedures. Perform quality control procedures and proficiency testing accurately and as closely as possible to patient testing.
Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality- Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service- Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering- Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost- Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Problem Solving - Identifies and resolves problems in a timely manner.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills by participating in educational opportunities; reading professional publications; participating in professional organizations.
Oral Communication –Speaks professionally at all times; Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Judgement - Exhibits sound and accurate judgment; Displays willingness to make decisions; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent. Prior phlebotomy experience or training desired. Experience as Paramedic, EMT, CNA and/or MA helpful.
CERTIFICATION/ LICENSURE Phlebotomy Certification preferred
ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.
,Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills To perform this job successfully, an individual should have knowledge of Database software and be comfortable using a computer multiple times a day for a variety of processes.
WORK ENVIRONMENT The noise level in the work environment is usually moderate. While performing the duties of this job, the employee can be exposed to toxic or caustic chemicals. The employee can be exposed to moving mechanical parts and fumes or airborne particles. Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.
AGE OF PATIENTS SERVED Neonate (birth – 28 days) Infant (29 days – less than 1 year) Pediatric (1 year – 12 years) Adolescents (13 years – 17 years) Adult (18 years – 64 years) Geriatric (65 years and older)
INFORMATION ACCESS Partner may access patient care information needed to perform their job duties.
WORK CONTACT GROUP
Partners, physicians, patients/family, visitors, vendors.
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.
While performing the duties of this Job, the employee is frequently required to stand, walk and sit; use hands to handle, finger and feel; reach; talk and hear. The employee must exert 10 to 25 pounds of force frequently and 25 to 50 pounds of force occasionally. Frequently carry items from 10-25 lbs and push a cart greater than 50 lbs. Able to push over 100lbs occasionally. Good eye/hand coordination and constant close vision required. Frequent color vision, depth perception and ability to adjust focus. Occasional distance vision and peripheral vision.