The Walt Disney Company Software Engineer (Application Operations) in Lake Buena Vista, Florida

The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you’ve been looking for.

Walt was on to something when he said that, “It takes people to make the dream a reality,” and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services, and most importantly remarkable experiences. As a Cast Member, you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

This Software Engineer works as part of a team responsible for end-to-end technical support of complex web based applications. The ideal candidate would be a trouble-shooting expert supporting operating systems, applications, performance monitoring and middleware stacks. An understanding of object oriented programming techniques would be a plus. The role will also interface with Enterprise Engineering, Software Delivery and Testing teams in a Dev-Ops environment.

Responsibilities :

  • Recognized as a subject matter expert in Linux and proficient in multiple operating systems, including OS performance monitoring, tuning, and troubleshooting.

  • Recognized as a subject matter expert on at least one web server and application server technology, configuration, performance monitoring, tuning, clustering, and debugging.

  • Experience with HTTP, TCP/IP, SNMP and DNS.

  • Has experience on one or more load balancer platforms.

  • Acts as a liaison and manages the Dev-Ops process with project delivery teams.

  • Part of 24x7x365 on-call rotation

  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service

  • Demonstrates exceptional troubleshooting methodology.

  • Demonstrate ability to independently triage highly complex system and application incidents.

  • Able to evaluate new application requirements for operations best practices.

  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.

  • Effective at dealing with change: Able to transition in role or handle a significant modification to workflow or technology with minimal ramp-up time and with very little guidance.

  • Comfortable presenting issues to management as well as peers, both written and verbally in a concise fashion.

  • Able to receive feedback in a constructive manner and consistently apply it to tasks.

  • Able to create system and production documentation, adhering to organization standards.

Basic Qualifications :

  • 5-7+ years of experience supporting and/or deploying web-based products or services

  • Strong interpersonal, organizational, and communication skills and the ability to work effectively across a wide range of constituencies in a diverse corporate and client environment.

  • Able to resolve issues in a positive manner.

  • Able to interpret error messages from OS, Middleware stacks, Performance Management tools and applications to identify root cause and to restore service

  • Able to demonstrate exceptional troubleshooting methodology.

  • Able to independently triage highly complex system and application incidents.

  • Understand basic application design and dependencies for the applications the team supports.

  • Able to create concise and accurate documentation for Level 1 staff for the resolution of simple to moderate incidents/issues.

  • Ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success.

  • Has shown the ability to initiate change and act with integrity when tough decisions have to be made.

  • Proven experience with system analysis and design, development, and testing.

  • Demonstrated strong analytical and problem-solving skills to achieve business results.

  • Ability to manage and prioritize multiple projects simultaneously.

  • Excellent organizational, communication and time management skills.

  • Demonstrated experience with performance management/monitoring tools (CA Interscope, AppDynamics, Sitescope, Splunk)

Preferred Qualifications :

  • ITIL V3 Foundations Certified

  • Proven experience with JAVA programing debugging and trouble shooting

  • Problem Solving Certification

Preferred Education :

Bachelor’s Degree in Computer Science or Information Systems or related equivalent experience

Job ID: 554865BR

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Parks & Resorts