Microsoft Corporation Support Engineer in Lisbon, Portugal
Working at Microsoft:
Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world. Want to know more https://careers.microsoft.com/mission-culture
A Support Engineer at Microsoft is an exciting & challenging role in the resolution with highly complex, technical, and escalated support incidents related to supporting customer via phone, web, email, chat and other support channels covering various development and deployments.
The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations; will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers, Partners, and Microsoft.
We are looking for talents that:
•Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting.
•Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
•Enjoy team work, and actively contribute to their peer group as well as our customer account teams
Experience and Skills required:
•Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment.
•Proven experience in creating support documentation and sharing knowledge with others through training delivery and mentoring.
Degree in Management Information Systems, Computer Science, Computer Information Systems, Computer Engineering, MCP/MCSE
Passing the MCP Windows Internals test is a plus - Windows Internals (70-660)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
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