L.A. Care Health Plan Help Desk Technician in Los Angeles, California
DUTIES: The Help Desk Technician provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. The Technician plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades; maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level II staff. The Technician composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment. The Help Desk Technician may be required to travel on an as needed basis in order to fulfill user support responsibilities.
QUALIFICATIONS AND REQUIREMENTS
EDUCATION: Required: High School Diploma
Preferred: Associate's or Bachelor's Degree.
LICENSES/CERTIFICATIONS Preferred CompTIA A+ certified. HDI certified.
*EXPERIENCE: * Required_: _ With High School Diploma: 3 years of experience in configuring & administering networked computer systems in a Windows environment. Strong experience with TCP/IP, Microsoft Outlook Email, Laptops and PDAs such as blackberry. Experience in providing support to telecommute & mobile laptop users required. Working knowledge of the Microsoft Office Suite, Windows XP/7 and Active Directory.
Preferred: With Associate's Degree: At least 2 years of experience in configuring & administering networked computer systems in a Windows environment. With Bachelor's Degree: Minimum of 1 year experience in configuring & administering networked computer systems in a Windows environment.
Job Title: Help Desk Technician
Job Category: Information Technology
Department: IT Operations & Infrastructure
Location: Headquarters, Downtown Los Angeles
Position Type: Full-time
Position Control Number: 1117B
Pay Grade: F