Rockwell Collins Senior Customer Service Engineer - Montreal/Toronto in Montreal, Quebec

Requisition ID: 9199

Want to work with some of the most talented, dedicated people on the planet? Do you value relationships, commitment, innovation and integrity? Want to be a part of a company that has been named numerous times as America's Best Employer in Aerospace and Defense by Forbes magazine?

Then Rockwell Collins is the place for you. Join our team and build a rewarding career while helping to deliver the most trusted source of aviation and high-integrity solutions in the world.

We are currently searching for a Senior Customer Service Engineer - Montreal/Toronto to join our team in Montreal, Quebec Canada (9020). A comprehensive relocation package is available for qualified candidates. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Rockwell Collins as the place to build a rewarding career, while helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. It's an exciting time to become a part of our team. Join us and discover how high your career can soar at Rockwell Collins.

Job Summary

This position is responsible for performing assignments requiring service of Collins avionics, avionics systems, telecommunications or computer equipment and systems. The primary functions are to direct or perform; installation, operation, maintenance, troubleshooting, repair and system test and training on site as required in accordance with Collins and customer requirements. The position can additionally be tasked with planning and implementing interfaces between Collins and Non-Collins equipment. May be required to act as on site lead for major field installation or modification programs. Services are performed using Collins approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction. The Field Service Engineer (FSE) supports equipment and systems of high complexity and advanced technology. Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems including interface with Collins and/or Non-Collins equipment.

Job Responsibilities

  • Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology.

  • Installs, operates, maintains, repairs and modifies equipment. Determines methods and procedures on new assignments and may coordinate activities of other personnel. (Team Lead) Exercises considerable latitude in determining objectives and approaches to assignment.

  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

  • Networks with key contacts outside own area of expertise. Serves as consultant to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.

  • Develops solutions to complex problems which require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives. Effects of decisions are long-lasting and heavily influence the future course of the organization. Errors in judgment or failure to achieve results could result in the expenditure of large amounts of company resources. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selection methods, techniques and evaluation criteria for obtaining results.

  • Contributes to the development of new concepts, techniques and standards. Considered an expert in field within the organization. Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

  • Responds to situations where third-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.

  • Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed.

  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

  • Serves as company liaison with customer on administrative and technical matters for assigned projects.

  • Coordinates, investigates, and recommends new business tools for users as requested.

  • Undertakes pre-sales and/or post-sales technical support including commissioning, installation, testing and maintenance service to customers.

Basic Qualifications

  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience

  • Canadian citizenship or permanent residency

  • Five or more years experience providing technical support to airlines or business aviation in the filed of avionics

At Rockwell Collins, we believe a solid work-life balance creates a healthy lifestyle and inspires creativity and innovation. We value our people and invest in their development, growth and success at our company by providing development opportunities through Rockwell Collins University, networking, mentoring, and tuition reimbursement.

And that's just for starters.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance

  • Three weeks of vacation for newly hired employees

  • Company-paid winter holiday shutdown for most locations

  • We offer pension and savings plans, with company paid pension contributions and a company matching program on employee group RRSP contributions.

  • An Incentive Pay Plan based upon company performance

  • Tuition reimbursement

  • And more

Interested yet? Apply now and embark on your next worthwhile adventure!

Rockwell Collins is an equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against on any protected status. Successful candidates must fulfill requirements for the Canadian Controlled Goods Program and be eligible for a Canadian Security Clearance to the Secret Level.