Kforce Desktop Support Technician in New York, New York

Kforce has a prestigious and a well-known Investment Firm that is seeking a Desktop Support Technician in their New York, NY office.Summary:The Desktop Support Associate's primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The candidate may be required to interact with other members of the IT Team to diagnose and resolve unique problems. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment.Responsibilities:

  • Field incoming help requests from end users via both telephone and e-mail in a courteous manner

  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue

  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software

  • Utilize remote control software to remotely troubleshoot and fix user problems

  • Install, configure and maintain laptops, desktops, and printers

  • Manage phone system (with assistance from outside vendor when needed)

  • Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, Blackberry Enterprise Server, ActiveSync, VPN client, Adobe Products, Internet Browsers

  • Escalate IT issues when necessary

  • Develop user training manuals, help sheets, frequently asked question lists and procedures for end users where applicable

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems

  • A is preferred

  • ITIL Foundation is preferred

  • Other IT certification helpful, but not required

  • Expert knowledge of computer hardware

  • Expert knowledge of desktop and server operating systems

  • Application support experience with Citrix, Group Policy and Microsoft Office

  • Experience with Exchange is preferred

  • Experience with Blackberry Enterprise and ActiveSync Server are a plus

  • Strong documentation skills

  • Experience with active directory including creating, maintaining, deleting users and groups

  • Experience with mobile device management

  • Proficient with DNS and DHCP

  • Solid understanding of corporate networks and connectivity between users and servers

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:YearsMinimum Compensation:60000.00Maximum Compensation:80000.00