CompuCom IT Dispatch Support Technician in New York, New York
IT Dispatch Support Technician
New York, New York
You’re covered with e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ . We offer our temporary employees full benefits. Always have. Always will. Join us!
The IT Dispatch Support Technician position is currently 60-day Contract to Hire . Candidates with Cisco CCENT, CCT, or CCNA active will be given preference.
Performs break-fix work during Wed-Fri, 9am - 6pm, and Sat-Sun, 10am-7pm
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Travels to each client’s location using a personal vehicle and receives a mileage reimbursement per mile
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers and printers
Works under general supervision
Will work POS, desktop / laptop machines, and printer repair - Lexmark printer repair down to component level
Provides cable repair as needed
Required to return / track parts
2+ years’ experience supporting desktops, laptops and printers
2+ years’ experience with customer service
Ability to expense mileage for travel between client locations
Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
Interpersonal skills required, as they will be interacting with a wide range of users and environments
Valid driver’s license required
Must be able to work on a ladder or lift
Must be able to lift up to 50 lbs.
Ability to work from a bent, crouched, or kneeled position
Smartphone with tethering / hot spot capabilities (reimbursed within guidelines)
Basic hand tools
CompTIA A+ OEM Printer Warranty Certifications
OEM Laptop / Desktop Warranty Certifications
Cable repair experience a plus
Server experience a plus
Cisco certs highly desired
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .