NCR Unified Communications Engineer in India

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with approximately 29,000 employees and does business in 180 countries. A: Primary Skills: Cisco Contact Center UCCE/UCCX

B: Secondary Skills: Cisco Voip, Cucm. Unity, Telepresence, Emergency Responder

C: Certifications/training: Cisco Collaboration Certified

Qualifications : Bachelor's degree in Computer Science, Networking. 6-7 years of progressive relevant industry experience Minimum 2 years with multi-site Cisco Unified Contact Center Enterprise and IVRs Experience creating and implementing call center scripts/programs and managemen t reports Experience with implementing managing and supporting call recording Preferred Experience: Developing use cases and test plans for call center scripts/programs

Voice gateways and Cisco Unified CVP (Customer Voice Portal)

Contact Center and CRM/CTI integration EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Bachelor's degree in Computer Science, Networking.

Job Management Information Svcs

Title: Unified Communications Engineer

Location: India

Requisition ID: 0065141_P0223593